To calculate the cost-benefits of user centred design:
- estimate the potential savings during development, sales, use and support
- estimate the costs that would be incurred.
The extent of the financial benefits will depend on how completely user centred design can be implemented. A balance needs to be obtained so that a convincing case can be made for benefits that are substantially larger than the costs of additional user centred activities.
- Vendors can benefit in: development, sales and support.
- Purchasers can benefit in: use and support.
- Systems developed for in-house use can benefit in: development, use and support.
Continue reading this article at: Guidelines for introducing User Centred Design.