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Guidelines for introducing User Centred Design

To calculate the cost-benefits of user centred design:

  • estimate the potential savings during development, sales, use and support
  • estimate the costs that would be incurred.

The extent of the financial benefits will depend on how completely user centred design can be implemented. A balance needs to be obtained so that a convincing case can be made for benefits that are substantially larger than the costs of additional user centred activities.

  • Vendors can benefit in: development, sales and support.
  • Purchasers can benefit in: use and support.
  • Systems developed for in-house use can benefit in: development, use and support.

Continue reading this article at: Guidelines for introducing User Centred Design.